On 19th November 2025, RefugeeLink held a structured Client Listening and Feedback Session at its premises on Balintuma Road, bringing together urban refugees to help refine and shape the organisation’s evolving service offerings.
The session, moderated by Leon Kalonda of RefugeeLink, opened with an overview of RefugeeLink’s mission and the services soon to be rolled out. He emphasized the importance of the survey responses collected from participants, noting that the insights will directly guide the development and prioritization of RefugeeLink’s support programs.
Representing RefugeeLink, Kevin Kusiima shared a brief introduction of the RefugeeLink initiative. He highlighted practical examples of incubation and capacity-building, citing HortiFresh Association as a successful case of an entity that has been nurtured and supported to stability. Kevin also underscored the expertise behind the initiative, noting that RefugeeLink’s consultants have extensive experience implementing refugee-focused projects with UNHCR, GIZ, and JICA.
A key highlight of the event was an inspiring exhibition of hand-crafted products by Sandra Kubuya, a refugee originally from DR Congo. Participants admired her collection of both hand-knitted and machine-knitted African and Western-inspired pieces, including sweaters, bags, beachwear, headbands, and scarves—an illustration of the talent and potential within refugee communities.
To close the session, Flavia restated the range of services RefugeeLink plans to offer and led participants on a guided tour of the facility. She welcomed attendees to visit the premises anytime for inquiries, support, or further engagement with RefugeeLink’s programs.
The event not only fostered dialogue but also reaffirmed RefugeeLink’s commitment to co-creating solutions with the communities it serves—ensuring that future services are responsive, inclusive, and anchored in real needs.